How to appeal for a punishment

If you want to appeal a ban or mute, just follow these steps:

The appeal process is not a place to apologize or argue your side of the story. Your case will be re-checked internally by our team. We will verify if the staff member handled it correctly, and decide based on the facts only. Any messages beyond the required info will be ignored.

1. Join our Discord

• Join our official Discord server.

2. Open a Support Ticket

• Go to the Support category.

• Open the #tickets channel.

• Click the Ban Appeal button to create a ticket.

3. What to Include

Inside the ticket, only provide:

• Your Minecraft username

• The reason why you got banned or muted

4. What Happens Next

Our team will review your case and decide:

• If your punishment can be shortened

• If we need to ask you more questions

• If an extra echo scan is needed

For certain punishments, an Echo Scan is unavoidable. This scan makes sure no unauthorized software is (or was) installed and used on your computer. If you refuse the Echo Scan, your appeal will be automatically denied and will not be reviewed again.